FAQ

TECHNOLOGY & PERFORMANCE
Q: What is WONDER Technology and how does it differ from standard EMS?
A: WONDER is a unique technology that combines focused electromagnetic emission and high-intensity neuromuscular stimulation. Unlike traditional EMS devices, WONDER reaches deep muscle layers, inducing 52,000 muscle contractions in just 25 minutes, simultaneously treating multiple muscle groups for superior results.
Q: Are WONDER treatments safe?
A: Yes, the treatments are completely non-invasive and safe. The technology is certified and designed to mimic the body's natural nerve impulses without putting stress on joints or the spine.
WARRANTY & TECHNICAL SUPPORT
Q: What is the warranty period and what does it cover?
A: We provide a standard 2-year warranty. Our commitment to your business continuity includes a unique "Replacement Policy": if a technical issue cannot be resolved immediately, we provide a replacement device so your studio can remain operational while yours is being repaired.
DELIVERY, INSTALLATION & TRAINING
Q: How soon can I start working after payment?
A: Delivery is typically completed within 3 to 5 business days after payment. Upon delivery, our team handles the installation and immediately conducts a professional training session for your staff.
Q: Are installation and training charged separately?
A: No. Both professional installation and initial staff training are free of charge. We ensure your team is 100% ready to operate the technology before we leave your premises.
BUSINESS STRATEGY & SOFTWARE (ZENIC ECOSYSTEM)
Q: What does "Strategy as a Service" include?
A: We offer a "Turnkey" business model. This includes a complete business plan, a marketing strategy with ready-to-use materials, and a sophisticated software platform (CRM/E-shop). These services are complimentary for clients who sign a minimum 2-year ecosystem agreement.
Q: What features does the ZENIC software provide?
A: Our software is a comprehensive studio management system featuring: a digital calendar for equipment scheduling, online payment integration for services/packages, and detailed client profiles. The profiles track financial metrics and aesthetic progress through historiography and photo documentation, which can be updated manually or via automated equipment integrations.
MARKETING & ONGOING SUPPORT
Q: Are marketing materials ready to use?
A: Yes, we provide professionally designed templates where you can easily add your logo, colors, and specific text. If you require full customization, ZENIC offers personalized marketing services as a premium add-on.
Q: What are the ongoing costs after the purchase?
A: There is a monthly subscription fee that covers application hosting, continuous technical support, and the regular production of new marketing templates for social media.
The ZENIC On-Site Showcase: We value your time. Instead of you traveling to us, we bring the technology to you. You can book a demo through our site or agent, and we will dedicate a day to visit your salon so your management and staff can experience WONDER in their own environment.